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privacy policy.

We are Boxmodel Digital Media Limited trading as Boxmodel (shown in this document as “we” or “us” or “our“), registered offices in England at Boxmodel Digital Media, Gateshead International Business Centre, Mulgrave Terrace, Gateshead, NE8 1AN, company registration number 06929210.

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy, sets out what information we collect from you and how we treat that information.

This privacy policy forms part of our website Terms and Conditions. It also explains how we handle any personal data shared with us through this site, with respect to the data protection laws of England and Wales and the EU’s General Data Protection Regulation (‘GDPR’).

By visiting http://www.boxmodeldigital.com/ (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with this policy, please log off and clear your browser of any cookies which may have been placed in your browser by our site in the interim.

The Website is brought to you by Boxmodel Digital Media. Boxmodel Digital Media believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998 and the GDPR) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect personal data about you. It also explains some of the security measures we take to protect your personal data, and explains what we will do and will not do with it.

When we first obtain personal data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you want to receive information from us about other services or products (as applicable). It will be presumed you do not want further details from us and you will be asked to “opt in”. You may change your mind at any time by emailing us at the address below.

We never sell your personal data to any third party. We only share your data with third parties where it is required to do so by law and or to deliver the information and or services you have requested from us. This would also only be done with respect to the laws of England and Wales and the General Data Protection Regulation (GDPR).

The GDPR gives you important rights over your data which are outlined in this document.

The Types of Data (Information) We Process

We may process the following kinds of data:

  • personal data (information) you provide to us – you may submit personal data through our website, for example, when you subscribe to an email newsletter or ask us to contact you about our services or vacancies. This data may include things like your name, email address, telephone number, postal address and or details on a CV;
  • data relating to any discussions or transactions carried out between you and us submitted through the website or subsequent email exchanges;
  • any other data you send to us.

We keep this data when submitted in email form and details are added to a cloud-based and encrypted database. Sometimes we may need to ask for your explicit consent to process personal data, and when this is required we will make that request clear on relevant forms or submissions.

Cookies

The Sites use cookies – please see our Cookies Policy.

Linking to Third-Party Websites

From time to time, we may publish a link on our website to a third-party website, perhaps to provide you with access to additional information or some other resource. We are not responsible, or liable, for the management, content or security of those third-party sites. As such, we would actively encourage visitors to review any such site’s privacy policy before disclosing any personal information.

Lawful basis for processing your data

Any personal data you provide to us may be used for the purposes specified in this privacy policy or in relevant parts of the website.

With respect to Article 13 of the GDPR, this website processes personal data on the basis of consent, when we have a contractual obligation to collect or process your personal data, and when we have a legitimate interest in processing your personal data.

When entering your details on the Sites you have given consent for Boxmodel to process that information. You have the right to withdraw that consent at any time. If you no longer wish for Boxmodel to process the information you have submitted please contact us on info@boxmodeldigital.com and your information will be deleted from our systems.

You must only submit to us or the Sites information which is accurate and not misleading and you must keep it up to date and inform us of changes.

If you would prefer not to receive any information or if you want to limit the information that you receive from us to a particular sort, please send us an appropriate email to info@boxmodeldigital.com or write to us at the above address specifying which information you do not wish to receive. Within 7 working days of receipt of your clear instruction as to what you would like us to do, we will cease to send you information as requested.

Boxmodel will retain your personal information for the minimal amount of time required to process your query. Once your query has been addressed your personal information will be securely deleted from our systems. Boxmodel carry out a regular audit every 6 months to ensure all personal data has been dealt with appropriately. Boxmodel will update, archive or securely delete information if it goes out of date.

We may also use anonymous or personal data to:

  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send to you downloads purchased via the website;
  • send information to you about our services, statements and or invoices, and collect payments from you;
  • send you non-marketing communications e.g. updates about the status of your purchase or relating to your enquiry;
  • contact you via email, phone and or post with information you have knowingly requested or that we think you may want to know or need to know e.g. for business or legal reasons;
  • send to you our newsletter and other relevant marketing communications which we think may be of importance or interest to you by phone, post, email or similar technologies;
  • provide third parties e.g. Google with statistical information about our website visitors. This information will not identify any specific individual; and
  • deal with enquiries and complaints made by or about you relating to the website.

Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  • to the extent that we are required to do so by the laws of England and Wales and the EU’s GDPR;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Your Rights

You have the right to withdraw consent at any time. If you no longer wish Boxmodel to process your data please contact us at info@boxmodeldigital.com.

You have the right to lodge a complaint with the Information Commissioners Office (ICO) the UK’s independent authority set up to uphold information rights of the public interest. To raise a concern please visit https://ico.org.uk/concerns/ for further information.

Data Security

We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.

However, we cannot guarantee the security of any data you choose to send to us over the internet. Our website does however use an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.

If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.

Your Rights according to General Data Protection Regulation

The GDPR gives you important rights over your data. This means you can:

  • Object to your data being processed
  • Ask us to delete it
  • Ask us to rectify it
  • Ask us to restrict the use of it
  • Ask for access to it
  • Ask for it to be ported (transferred)
  • Confirm what data we process and why

You can submit what’s called a Subject Access Request to us – at any time – in relation to your rights above by contacting us at Box Model Digital Media. We comply with these requests within one month (unless there are mitigating circumstances e.g. legal reasons not to.)

Giving and Withdrawing your Consent to be Contacted

In certain circumstances, we may need to have your consent to process your data.

  • We may ask for your consent, for example, when you fill in one of our contact forms and you provide your consent by ticking the box on the form.
  • We also keep a record of your consent until we no longer need to.

You can withdraw your consent at any time by contacting us.

Porting and Providing you with Confirmation of what Personal Data we Process

You may instruct us at any time to confirm or port (transfer) any of the personal data we process about you. Please tell us the following:

  • Whether you want to port your personal data or confirm what personal data we process, or both.
  • What information you require to be ported or confirmed e.g. all your personal data or a specific detail.
  • What format you would like your personal data to be confirmed in e.g. spreadsheet, PDF, Word doc etc.
  • Which email address you would like us to send it to, or if not email, an alternate electronic medium or system.
  • When you would like to receive it i.e. a date and time.
  • Any urgency associated with the request.

We will endeavour to carry out your instructions within 30 days of receiving your request, but this is subject to your having provided us with all the detail above along with any other relevant information that is necessary to be able to carry out the work.

Also, if you would like us to port (transfer) your personal data, please be aware that if we don’t think your chosen medium and format will be secure, or put your personal data at risk, we will tell you and discuss alternatives with you.

You can instruct us to do this at any time by contacting us at info@boxmodeldigital.com.

Purging (deleting) Your Personal Data

You may also instruct us to purge (delete) any and all information we hold about you at any time.

We will endeavour to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.

We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible.

This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.

In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.

You can instruct us to do this at any time by contacting us at info@boxmodeldigital.com.

Updating Your Personal Data

You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.

You can instruct us to do this at any time by contacting us at info@boxmodeldigital.com.

How we share your information - Third Parties and Links

We may pass your details to other Boxmodel companies or entities.

We may distribute such information to our partners and bonding houses so that we may better serve your needs. Such information collaboration may help with our marketing activities, such as, direct mailers, online notifications, and distribution of promotional offers.

We may also pass your details to our networks and subcontractors to help us with any of our uses of your data set out in our privacy policy. For example, we may use third parties to assist us with analysing data and providing us with marketing or client care assistance. We may also pass your details to the hosts of the Sites.

We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this privacy policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this privacy policy or unless we are required to do so by law.

The Sites may contain details of third parties or links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our privacy policy.

Boxmodel Digital Media subcontractors and associates include;

  • UKFast.Net Ltd, UKFast Campus, Birley Fields, Manchester, M15 5QJ
  • Gascoynes, 15 Whiting Street, Bury St. Edmunds, Suffolk, IP33 1NX

Our Contact Details

Boxmodel Digital Media,
Gateshead International Business Centre
Mulgrave Terrace
Gateshead
NE8 1AN

Finding out more about Your Rights under GDPR

You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).

Changes to this Policy

We may update this privacy policy from time-to-time by posting a new version on our website.

You should check this page occasionally to ensure you are happy with any changes. If you have any questions about this policy, please contact us as soon as possible and we will endeavour to answer your question as quickly and clearly as we can.

More Information about Data Protection

The website of the Information Commissioner’s Office (UK) also has to more detail about data protection and your rights.

This policy was updated on the 10th May 2018